CardConnect incident

Viking Cloud PCI Compliance SSO Issue

Minor Resolved View vendor source →

CardConnect experienced a minor incident on October 1, 2025 affecting CardPointe Desktop and CoPilot, lasting 8h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 01:31 PM UTC
Resolved
Oct 01, 2025, 10:10 PM UTC
Duration
8h 38m
Detected by Pingoru
Oct 01, 2025, 01:31 PM UTC

Affected components

CardPointe DesktopCoPilot

Update timeline

  1. investigating Oct 01, 2025, 01:31 PM UTC

    We are investigating a Viking Cloud PCI Compliance SSO Issue which may be impacting your business. We are currently working to resolve this issue.

  2. identified Oct 01, 2025, 01:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 01, 2025, 10:10 PM UTC

    This incident has been resolved.