Brandwatch Outage History
Brandwatch is up right nowPingoru has recorded 99 incidents for Brandwatch: 96 in the last 12 months and 39 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 127 of 720 (18%) |
| May 2026 | 7 | 17 of 744 (2%) |
| June 2026 | 11 | 358 of 720 (50%) |
| July 2026 | 3 | 23 of 744 (3%) |
| August 2026 | 13 | 301 of 744 (40%) |
| September 2026 | 16 | 452 of 720 (63%) |
| October 2026 | 9 | 337 of 591 (57%) |
Incidents, newest first
Minor May 11, 2026 [Consumer Research & Listen] PowerPoint/PDF Dashboard Exports Failing 55m Consumer Research Application, Listen
Started May 11, 2026, 02:28 PM UTC· resolved May 11, 2026, 03:23 PM UTC
- investigating May 11, 2026, 02:28 PM UTC
We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate. Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.
- investigating May 11, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- investigating May 11, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- resolved May 11, 2026, 03:23 PM UTC
This issue has been resolved. Thank you for your patience during our investigation.
Minor May 6, 2026 Consumer Research - Query Backfills Stalled 2h 8m Consumer Research Application, Listen
Started May 06, 2026, 04:46 PM UTC· resolved May 06, 2026, 06:55 PM UTC
- investigating May 06, 2026, 04:46 PM UTC
We are currently experiencing an issue where query backfills have stalled. This may impact users attempting to process query backfills. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.
- resolved May 06, 2026, 06:55 PM UTC
This incident has been resolved.
Notice May 4, 2026 Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts 1h 4m Consumer Research Application
Started May 04, 2026, 01:48 PM UTC· resolved May 04, 2026, 02:52 PM UTC
- identified May 04, 2026, 01:48 PM UTC
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard. Workaround: In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source. Our team is actively working to resolve this issue and we’ll provide an update as soon as more information becomes available. Thank you for your patience.
- resolved May 04, 2026, 02:52 PM UTC
The issue affecting some users where the option to select a Data Source was unavailable during Dashboard creation has now been resolved. Users should now be able to create Dashboards and select a Data Source as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience while we worked on this.
Major April 23, 2026 Query Backfilling Stuck 1h 54m Consumer Research Application, Listen
Started Apr 23, 2026, 07:23 AM UTC· resolved Apr 23, 2026, 09:17 AM UTC
- investigating Apr 23, 2026, 07:23 AM UTC
Hi Everyone, We are currently investigating an issue where query backfilling processes are stuck or delayed. As a result, some users may notice that historical data is not populating as expected, or that newly created/updated queries are not fully backfilled Apologies for the inconvenience caused and thank you for your understanding.
- monitoring Apr 23, 2026, 07:55 AM UTC
Processing of Query backfills has resumed. There is a backlog of Queries requiring backfilling currently. Therefore, we kindly advise refraining from creating new Queries for the time being.
- monitoring Apr 23, 2026, 08:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Apr 23, 2026, 09:17 AM UTC
This incident has been resolved.
Major April 21, 2026 Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data 5h 59m Consumer Research Application, Listen
Started Apr 21, 2026, 02:05 PM UTC· resolved Apr 21, 2026, 08:04 PM UTC
- investigating Apr 21, 2026, 02:05 PM UTC
We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday. This is affecting Consumer Research and Listen. Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.
- monitoring Apr 21, 2026, 07:06 PM UTC
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
- resolved Apr 21, 2026, 08:04 PM UTC
This incident has been resolved.
Minor April 13, 2026 Consumer Research - Backfill Issues Affecting Some Clients 4h Data Collection
Started Apr 13, 2026, 10:41 AM UTC· resolved Apr 13, 2026, 02:41 PM UTC
- identified Apr 13, 2026, 10:41 AM UTC
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch. Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries. We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
- monitoring Apr 13, 2026, 11:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 02:41 PM UTC
This incident has been resolved.
Major April 13, 2026 Publish: Instagram Reels failing to publish 13h 15m Publish
Started Apr 13, 2026, 01:23 AM UTC· resolved Apr 13, 2026, 02:39 PM UTC
- investigating Apr 13, 2026, 01:23 AM UTC
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network. At this time the issue appears to impact only Reel posts, with image posts publishing as normal. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
- identified Apr 13, 2026, 10:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 01:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 02:39 PM UTC
This incident has been resolved.
Notice April 9, 2026 Consumer Research - Specific dashboard templates show no available queries 30m Consumer Research Application
Started Apr 09, 2026, 02:22 PM UTC· resolved Apr 09, 2026, 02:52 PM UTC
- identified Apr 09, 2026, 02:22 PM UTC
We are currently investigating an issue where certain dashboard templates are not displaying any available queries. Our team has identified that this may affect users attempting to create or apply templates, resulting in empty query selections within the dashboard setup process. We understand the importance of this functionality and are actively working to determine the root cause. Further updates will be provided as soon as more information becomes available. Thank you for your patience while we work to resolve this issue.
- resolved Apr 09, 2026, 02:52 PM UTC
The issue affecting dashboard templates not displaying available queries has now been resolved. Thank you for your patience while we worked to resolve this.
Minor April 8, 2026 Consumer Research - Degraded performance Quick Search 2h 40m Consumer Research Application, Listen
Started Apr 08, 2026, 06:07 PM UTC· resolved Apr 08, 2026, 08:47 PM UTC
- investigating Apr 08, 2026, 06:07 PM UTC
We are currently experiencing an issue impacting Quick Search within Consumer Intelligence. Users may encounter incomplete or delayed results when using this feature. Our team is actively investigating the issue and working to identify the root cause. Please note Queries and Channels are not affected by this issue.
- resolved Apr 08, 2026, 08:47 PM UTC
This incident has been resolved.
Major April 2, 2026 Publish - Instagram posts fail to publish 4d 6h Publish
Started Apr 02, 2026, 08:21 AM UTC· resolved Apr 06, 2026, 02:35 PM UTC
- investigating Apr 02, 2026, 08:21 AM UTC
We are currently investigating an issue where Instagram posts in Publish are failing to publish. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.
- investigating Apr 02, 2026, 06:00 PM UTC
We are continuing to investigate the issue where Instagram posts in Publish are failing to go live as expected. Based on our latest findings, this appears to be stemming from Meta’s side. Our development team is actively monitoring the situation. We are currently awaiting further updates. We understand the impact this may have and appreciate your continued patience. We will share further updates as soon as more information becomes available.
- monitoring Apr 03, 2026, 10:19 AM UTC
Instagram publishing has now been restored, and posts of all types are being published successfully again. Our engineers confirmed the issue was on Instagram’s side. We’re continuing to monitor the situation. We thank you for your patience and apologise for any inconvenience this issue has caused.
- resolved Apr 06, 2026, 02:35 PM UTC
Our engineers have confirmed that the Instagram API has stabilized and the issue with Instagram posts is reported as resolved. We thank you for your patience and we apologise for any inconvenience this may have caused.
Minor March 27, 2026 Publish - Posts remaining in processing state 3d 11h Publish
Started Mar 27, 2026, 01:32 PM UTC· resolved Mar 31, 2026, 12:47 AM UTC
- investigating Mar 27, 2026, 01:32 PM UTC
We are currently investigating an issue where posts in Publish are failing to publish and remaining in processing state. Our development team is working on a resultion. We appreciate your patience and will share updates as progress is made.
- monitoring Mar 30, 2026, 04:32 AM UTC
Our Product Engineers have implemented a fix to resolve the issue where posts were failing to publish, remaining in a processing state. We are continuing to monitor the situation. We thank you for your continued patience and apologise for any inconvenience this issue caused.
- resolved Mar 31, 2026, 12:47 AM UTC
The implemented fix has successfully resolved the issue causing posts to remaining in a processing status. We thank you for your patience and we apologise for any inconvenience or confusion this may have caused.
Notice March 25, 2026 Consumer Research - Investigating: SSO Login Issues 1h 14m Consumer Research Application
Started Mar 25, 2026, 09:28 AM UTC· resolved Mar 25, 2026, 10:42 AM UTC
- identified Mar 25, 2026, 09:28 AM UTC
We are currently investigating an issue where some users authenticating via Single Sign-On (SSO) may experience difficulties logging into Brandwatch. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available. Thank you for your patience.
- monitoring Mar 25, 2026, 10:10 AM UTC
Update: SSO Login Issue We have implemented a fix for the SSO login issue, and services are now recovering. Our team is currently monitoring the system to ensure stability and confirm that all functionality is fully restored. We will provide further updates if any additional issues are identified. Thank you for your patience.
- resolved Mar 25, 2026, 10:42 AM UTC
Resolved: SSO Login Issue The issue affecting SSO logins has now been fully resolved. Our team has verified that all systems are operating normally, and access has been restored for all users. Thank you for your patience while we worked to resolve this issue. If you continue to experience any problems, please contact support.
Minor March 19, 2026 [Consumer Research, Listen & Social Media Management] Platforms Inaccessible 2h 24m Consumer Research Application, Influence Platform, Platform
Started Mar 19, 2026, 11:33 AM UTC· resolved Mar 19, 2026, 01:57 PM UTC
- monitoring Mar 19, 2026, 11:33 AM UTC
Access has largely been restored to the Platforms and our Engineering Team are monitoring the situation to ensure there are no further issues. We will continue to provide updates as more information becomes available, including progress toward resolution and any relevant workarounds. Thank you for your patience and understanding.
- resolved Mar 19, 2026, 01:57 PM UTC
We greatly appreciate your patience and understanding. We are pleased to announce that the platform access incident has been resolved.
Major February 26, 2026 SSO Login - Redirection issue 25m Consumer Research Application
Started Feb 26, 2026, 07:30 PM UTC· resolved Feb 26, 2026, 07:56 PM UTC
- investigating Feb 26, 2026, 07:30 PM UTC
We are currently investigating an issue with SSO login redirects in Consumer Intelligence. Some users may experience difficulties accessing the platform via Single Sign-On. We will provide an update shortly.
- resolved Feb 26, 2026, 07:56 PM UTC
The issue affecting Single Sign-On (SSO) login redirects in Consumer Intelligence has been resolved. Users should now be able to successfully authenticate and access the platform without disruption.
Major February 26, 2026 Publish - Instagram Reel publishing issues 1d 6h Publish
Started Feb 26, 2026, 04:01 PM UTC· resolved Feb 27, 2026, 10:18 PM UTC
- investigating Feb 26, 2026, 04:01 PM UTC
We are currently experiencing an issue with Instagram Reels not publishing as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.
- identified Feb 26, 2026, 05:07 PM UTC
We are currently investigating an issue impacting Instagram publishing. Based on initial findings, this appears to be related to a potential API issue on Meta’s side. We will continue to monitor and provide updates as soon as we have additional information or confirmation from Meta. Thank you for your patience.
- monitoring Feb 27, 2026, 03:18 AM UTC
Instagram publishing appears to be restored with posts across all Instagram post types publishing successfully to Instagram. We are however continuing to monitor the situation as at this point in time Meta's Status Page is cited as having a Partial Outage, which you can read more about here: https://metastatus.com/graph-api We thank you for your patience and apologise for any inconvenience this issue has caused.
- resolved Feb 27, 2026, 10:18 PM UTC
Meta has confirmed that their API has returned to operational. Instagram Reels publishing should now be functioning as expected. Thank you for your patience.
Major February 20, 2026 Listen - Module Not Loading 53m Listen
Started Feb 20, 2026, 08:10 PM UTC· resolved Feb 20, 2026, 09:04 PM UTC
- investigating Feb 20, 2026, 08:10 PM UTC
We are currently experiencing an issue where the Listen module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.
- resolved Feb 20, 2026, 09:04 PM UTC
The issue with the Listen module not loading has been resolved. Thank you for your patience.
Major February 19, 2026 Consumer Intelligence experiencing loading issues 38m Consumer Research Application
Started Feb 19, 2026, 02:45 PM UTC· resolved Feb 19, 2026, 03:24 PM UTC
- investigating Feb 19, 2026, 02:45 PM UTC
We are currently investigating reports of loading delays within the Consumer Intelligence platform. Some users may experience slow page loads or intermittent timeouts. Our engineering team is actively reviewing the issue, and we will keep you informed of any updates.
- monitoring Feb 19, 2026, 02:58 PM UTC
Our Engineering team has implemented a fix for the loading delays affecting the Consumer Intelligence platform. We are now monitoring system performance closely over the next few hours to ensure full platform stability. We will provide a final update once we are confident the issue is fully resolved. Thank you for your patience while we worked to address this.
- resolved Feb 19, 2026, 03:24 PM UTC
This incident has been resolved.
Minor February 13, 2026 Login & Environment Switching Issues 4d 2h Consumer Research Application, Platform
Started Feb 13, 2026, 03:07 PM UTC· resolved Feb 17, 2026, 05:34 PM UTC
- investigating Feb 13, 2026, 03:07 PM UTC
We are currently investigating reports of intermittent issues affecting parts of the Brandwatch platform. Some users may experience difficulties when logging in, including delayed authentication or temporary login failures. In addition, users switching between environments may notice unexpected delays or brief errors during the transition process. Our initial assessment indicates that this behaviour is related to external network infrastructure impacting traffic routing. The core Brandwatch application remains operational, however certain requests may be intermittently affected while routing stabilises. Our engineering teams are actively monitoring the situation, analysing traffic patterns, and working to restore full service stability as quickly as possible. We will continue to provide updates as more information becomes available.
- monitoring Feb 13, 2026, 04:11 PM UTC
Refreshing your browser page or tab should restore access to the platform. Our Engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available.
- resolved Feb 17, 2026, 05:34 PM UTC
Thank you for your patience. This has been resolved.
Minor February 8, 2026 Issues impacting incoming X data 12h 12m Consumer Research Application, Listen
Started Feb 08, 2026, 01:56 AM UTC· resolved Feb 08, 2026, 02:08 PM UTC
- investigating Feb 08, 2026, 01:56 AM UTC
We’re currently investigating an issue affecting incoming X data. Our engineers are actively working to identify and resolve the problem. Additional updates will be provided as soon as possible.
- resolved Feb 08, 2026, 02:08 PM UTC
This incident has been resolved.
Critical January 29, 2026 Listen: Module not loading 55m Listen
Started Jan 29, 2026, 03:24 PM UTC· resolved Jan 29, 2026, 04:20 PM UTC
- investigating Jan 29, 2026, 03:24 PM UTC
We are currently experiencing an issue where the Listen Module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.
- identified Jan 29, 2026, 04:05 PM UTC
The cause of the issue has been identified, and our team is actively working on a resolution. We will share updates as they become available.
- resolved Jan 29, 2026, 04:20 PM UTC
This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.
Minor January 28, 2026 Delay in Facebook Data 22h 55m Consumer Research Application, Data Collection, Listen
Started Jan 28, 2026, 09:29 AM UTC· resolved Jan 29, 2026, 08:24 AM UTC
- identified Jan 28, 2026, 09:29 AM UTC
We experienced a delay in the processing and availability of Facebook data within Brandwatch. As a result, some users may have seen incomplete or outdated Facebook metrics during this period.
- resolved Jan 29, 2026, 08:24 AM UTC
This incident has been resolved.
Minor January 26, 2026 Delay in X/Twitter data 11h 30m Consumer Research Application, Listen
Started Jan 26, 2026, 09:48 AM UTC· resolved Jan 26, 2026, 09:19 PM UTC
- investigating Jan 26, 2026, 09:48 AM UTC
We are aware of an issue causing delays in the ingestion of X (Twitter) mentions. As a result, some mentions may not be visible in Brandwatch in real time and could appear later than expected. Our engineers are actively investigating the cause, and we’ll share updates as progress is made.
- monitoring Jan 26, 2026, 04:24 PM UTC
We are monitoring latency, which is resolving. We also noted that Facebook and Instagram mentions may be delayed ingesting. This is resolving as well. We will provide another update when the delays are fully resolved.
- resolved Jan 26, 2026, 09:19 PM UTC
This incident has been resolved.
Notice January 19, 2026 Intermittent TikTok Channel Disconnections 10d 4h Platform, Publish, Engage, Measure
Started Jan 19, 2026, 01:22 PM UTC· resolved Jan 29, 2026, 05:29 PM UTC
- investigating Jan 19, 2026, 01:22 PM UTC
We are aware of an issue where TikTok channels are intermittently disconnecting for some clients. This may result in temporary interruptions to data ingestion, publishing capabilities, and the availability of Engage and Measure functionality while channels are disconnected. In some cases, channels may require reconnection during this period. Our teams are actively investigating the behaviour and are working directly with TikTok to understand the cause of these repeated disconnections. At this time, there is no indication of permanent data loss; however, delays in data ingestion and gaps in publishing, engagement, or measurement activities may occur while the issue persists. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.
- resolved Jan 29, 2026, 05:29 PM UTC
The recent TikTok channel disconnections were caused by an issue on TikTok’s side and were not the result of any action taken by users or employees/engineers. TikTok released changes that caused some existing authorization tokens to stop working. As we do not have access to TikTok’s internal systems, we are unable to investigate the root cause further. Our Product Partnerships team has reached out to TikTok to support their investigation. What we did: On the 23rd, we retried previously failing authorizations. This restored a number of affected TikTok channels. What may still be required: Some channels will still need to be manually reconnected to restore full functionality. For now, due to the lack of disconnection events we are marking this issue as resolved however we are monitoring on a long term basis.
Minor January 9, 2026 Support Channels Down 38m Consumer Research Application, Platform
Started Jan 09, 2026, 08:44 PM UTC· resolved Jan 09, 2026, 09:22 PM UTC
- investigating Jan 09, 2026, 08:44 PM UTC
Our chat and email support software provider is currently experiencing an outage. Replies to support inquiries may be significantly delayed. We appreciate your patience and understanding.
- monitoring Jan 09, 2026, 09:20 PM UTC
Our chat and email support software provider has implemented a fix and is monitoring the situation to ensure it is fully resolved. Support inquires are in progress again and we'll provide another update once our provider has confirmed this is fully resolved.
- resolved Jan 09, 2026, 09:22 PM UTC
This incident has been resolved.
Minor December 29, 2025 Settings - Channel Connection Errors 2d 6h Platform
Started Dec 29, 2025, 02:48 PM UTC· resolved Dec 31, 2025, 09:12 PM UTC
- investigating Dec 29, 2025, 02:48 PM UTC
We are currently investigating an issue involving connecting or reconnecting Facebook channels in which an error appears, blocking the process. Our engineers are looking into the cause.
- monitoring Dec 30, 2025, 03:18 PM UTC
Our engineers have released a fix. We are monitoring to ensure channel connections are fully functional.
- resolved Dec 31, 2025, 09:12 PM UTC
The issue with channel connections and refreshes is now resolved. Thank you for your patience.