Brandwatch Outage History

Brandwatch partial outage · 1 active incident View live status →

Brandwatch had 63 outages in the last 2 years totaling 78h 8m of downtime — averaging 2.6 incidents per month.

There were 63 Brandwatch outages since September 8, 2025 totaling 78h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.brandwatch.com

Notice October 20, 2025

Brandwatch Platform currently impacted by an external outage

Detected by Pingoru
Oct 20, 2025, 10:22 AM UTC
Resolved
Oct 21, 2025, 08:21 AM UTC
Duration
21h 58m
Affected: Consumer Research ApplicationInfluence PlatformData CollectionPlatformDiscoverBrandwatch Help CenterPublishInfluencer's CRMBrandwatch Consumer Research APIEngageCampaignsBrandwatch Data Upload APIAudienceAdvertiseMeasureVizia AdminBenchmarkVizia Command CenterListenFilestack APIBrandwatch ReviewsCloud Elements EU ProductionInfluence (Paladin)
Timeline · 3 updates
  1. investigating Oct 20, 2025, 10:22 AM UTC

    The Brandwatch Platform is currently being impacted by an external outage. As a result, you may experience: - Support Chat system disruptions - Data delays - Channel disconnections Our team is actively monitoring the situation and working to restore full functionality as soon as possible. We’ll continue to share updates here as they become available. Thank you for your patience.

  2. monitoring Oct 20, 2025, 12:51 PM UTC

    We are currently monitoring the external outages and will provide further updates when performance improves.

  3. resolved Oct 21, 2025, 08:21 AM UTC

    The issue has been fully resolved. All systems are operating normally. Thank you for your patience.

Read the full incident report →

Notice October 16, 2025

Settings: Meta channels temporarily disconnected

Detected by Pingoru
Oct 16, 2025, 02:58 PM UTC
Resolved
Oct 16, 2025, 02:58 PM UTC
Duration
—
Affected: Platform
Timeline · 1 update
  1. resolved Oct 16, 2025, 02:58 PM UTC

    Earlier today, some Meta channels were temporarily disconnected. Our teams promptly investigated and successfully reconnected the affected channels. The issue has now been fully resolved. We appreciate your understanding and patience while we addressed this matter. Should you require any further assistance, please contact our Support team.

Read the full incident report →

Minor October 3, 2025

Publish: Media uploading slowly and becoming stuck

Detected by Pingoru
Oct 03, 2025, 02:20 AM UTC
Resolved
Oct 03, 2025, 06:08 AM UTC
Duration
3h 48m
Affected: Publish
Timeline · 2 updates
  1. investigating Oct 03, 2025, 02:20 AM UTC

    We are currently aware of an issue with both images and videos uploading slowly or becoming stuck in our Publish module for some users, with the issue occurring across all networks. Our Technical team has been alerted to this issue and we are investigating it as a priority, and will provide all updates as soon as they are available. We thank you for your patience as this issue is investigated, and apologise for any inconvenience caused.

  2. resolved Oct 03, 2025, 06:08 AM UTC

    Our issues with media uploading slowly now appear to be resolved. We ask that any users still encountering challenges uploading media contact our Support team for further troubleshooting. We thank you for your patience and apologise again for any inconvenience caused by this issue.

Read the full incident report →

Minor October 2, 2025

Consumer Research - Data Ingestion Delays

Detected by Pingoru
Oct 02, 2025, 07:23 PM UTC
Resolved
Oct 03, 2025, 04:02 PM UTC
Duration
20h 39m
Affected: Data CollectionListen
Timeline · 3 updates
  1. investigating Oct 02, 2025, 07:23 PM UTC

    We are currently experiencing delays in new data ingestion for Facebook and Instagram. We are currently investigating the cause of this issue. At this time, there are no available workarounds. We will share further updates as progress is made on this issue.

  2. identified Oct 02, 2025, 08:17 PM UTC

    We’ve identified the cause of a performance issue affecting data ingestion for Facebook and Instagram. All existing data remains available, but new Facebook and Instagram data will be delayed while the team evaluates and determines the best way forward.

  3. resolved Oct 03, 2025, 04:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 2, 2025

Engage & Publish - Loading Errors

Detected by Pingoru
Oct 02, 2025, 12:43 PM UTC
Resolved
Oct 02, 2025, 01:41 PM UTC
Duration
57m
Affected: PublishEngage
Timeline · 5 updates
  1. investigating Oct 02, 2025, 12:43 PM UTC

    We are aware of an issue with loading conversations in Engage as well as loading channels in Publish The development team is working on a fix with high priority. Please continue to check back for updates. Thank you for your patience.

  2. investigating Oct 02, 2025, 12:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 02, 2025, 01:18 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 02, 2025, 01:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 02, 2025, 01:41 PM UTC

    This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.

Read the full incident report →

Notice October 1, 2025

Consumer Research - Content Ingestion Delays

Detected by Pingoru
Oct 01, 2025, 10:46 PM UTC
Resolved
Oct 02, 2025, 09:02 AM UTC
Duration
10h 16m
Affected: Data Collection
Timeline · 2 updates
  1. identified Oct 01, 2025, 10:46 PM UTC

    We are currently seeing delays in content ingestion for the following sources: - Online News - Broadcast - Print The outage is with one of our third-party data providers. They are actively working on restoring normal content flow, and we are monitoring the situation closely. At this time, there are no available workarounds. We will provide an update as soon as we have more information from the provider.

  2. resolved Oct 02, 2025, 09:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 30, 2025

Query delays

Detected by Pingoru
Sep 30, 2025, 03:54 PM UTC
Resolved
Sep 30, 2025, 05:47 PM UTC
Duration
1h 52m
Affected: Consumer Research ApplicationData CollectionListen
Timeline · 4 updates
  1. identified Sep 30, 2025, 03:54 PM UTC

    We are currently investigating an issue affecting Backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays. Our team is actively working on the issue and has initiated a restart of an essential service. At this time, we do not have an estimated time for resolution. There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available. Thank you for your patience while we work to restore normal performance.

  2. identified Sep 30, 2025, 03:55 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 30, 2025, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2025, 05:47 PM UTC

    The delays affecting Backfills for new and edited queries as well as New mentions for all queries have been fully resolved. Our team restarted the impacted service, and it is now operating normally. Thank you for your patience while we worked to restore performance.

Read the full incident report →

Minor September 30, 2025

Consumer Research - Bulk Actions not processing

Detected by Pingoru
Sep 30, 2025, 05:29 AM UTC
Resolved
Sep 30, 2025, 05:45 AM UTC
Duration
15m
Affected: Data Collection
Timeline · 2 updates
  1. investigating Sep 30, 2025, 05:29 AM UTC

    We are currently investigating an issue that is preventing bulk actions from processing. Our engineering team is actively working to determine the root cause and apply a fix. At this time, there is no estimated time for resolution. We will share updates as soon as more information becomes available.

  2. resolved Sep 30, 2025, 05:45 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025

Consumer Research - Some Users may experience slow Query backfills

Detected by Pingoru
Sep 18, 2025, 08:40 AM UTC
Resolved
Sep 18, 2025, 02:55 PM UTC
Duration
6h 15m
Affected: Consumer Research ApplicationData Collection
Timeline · 2 updates
  1. identified Sep 18, 2025, 08:40 AM UTC

    We are currently investigating an issue affecting query backfills within Consumer Research. Users may experience slow loading or stalled Queries until the issue is resolved Our engineering team is actively working to identify the root cause. We appreciate your patience and apologize for the inconvenience.

  2. resolved Sep 18, 2025, 02:55 PM UTC

    This issue has been resolved. Many thanks for your patience in the process.

Read the full incident report →

Notice September 13, 2025

Platform Outage - Reddit Data

Detected by Pingoru
Sep 13, 2025, 05:01 PM UTC
Resolved
Sep 13, 2025, 07:45 PM UTC
Duration
2h 44m
Affected: Consumer Research ApplicationData Collection
Timeline · 2 updates
  1. investigating Sep 13, 2025, 05:01 PM UTC

    We are currently experiencing a temporary outage affecting Reddit data collection. Our team is investigating the issue and working to restore normal service as quickly as possible. Users may notice delays or gaps in Reddit mentions during this time. We will provide an update as soon as more information becomes available. Thank you for your patience.

  2. resolved Sep 13, 2025, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2025

Query Backfill Delay

Detected by Pingoru
Sep 09, 2025, 05:43 PM UTC
Resolved
Sep 09, 2025, 08:14 PM UTC
Duration
2h 30m
Affected: Data Collection
Timeline · 4 updates
  1. investigating Sep 09, 2025, 05:43 PM UTC

    We are currently investigating an issue affecting backfills and realtime mention collections. Our engineering team is actively working to identify the root cause and implement a fix. At this time, we do not have an estimated time for resolution. We will provide updates as more information becomes available.

  2. investigating Sep 09, 2025, 05:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 09, 2025, 08:13 PM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 09, 2025, 08:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2025

[Consumer Research & Listen] LinkedIn Data Unavailable

Detected by Pingoru
Sep 08, 2025, 08:59 AM UTC
Resolved
Sep 08, 2025, 03:40 PM UTC
Duration
6h 41m
Affected: Data CollectionListen
Timeline · 2 updates
  1. investigating Sep 08, 2025, 08:59 AM UTC

    We are currently experiencing an issue where LinkedIn data is unavailable in our Consumer Research and Listen Platforms. Projected Resolution - Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.

  2. resolved Sep 08, 2025, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →