Resolved after 11 hours 30 minutes, affecting Consumer Research Application and Listen, on January 26, 2026.
We are monitoring latency, which is resolving. We also noted that Facebook and Instagram mentions may be delayed ingesting. This is resolving as well. We will provide another update when the delays are fully resolved.
Affected components
Update timeline
- investigating Jan 26, 2026, 09:48 AM UTC
We are aware of an issue causing delays in the ingestion of X (Twitter) mentions. As a result, some mentions may not be visible in Brandwatch in real time and could appear later than expected. Our engineers are actively investigating the cause, and we’ll share updates as progress is made.
- monitoring Jan 26, 2026, 04:24 PM UTC
We are monitoring latency, which is resolving. We also noted that Facebook and Instagram mentions may be delayed ingesting. This is resolving as well. We will provide another update when the delays are fully resolved.
- resolved Jan 26, 2026, 09:19 PM UTC
This incident has been resolved.
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