Brandwatch incident
Consumer Research - some users unable to select Data Source when creating new Dashboards or Alerts
Brandwatch experienced a notice incident on May 4, 2026 affecting Consumer Research Application, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 04, 2026, 01:48 PM UTC
We’re currently investigating an issue affecting some users where the option to select a Data Source is unavailable when creating a new Dashboard. Workaround: In the meantime, you can create a Dashboard by navigating to an existing query via 'explore query' and then selecting the “Create Dashboard” option from there. This should allow you to proceed without needing to manually select a Data Source. Our team is actively working to resolve this issue and we’ll provide an update as soon as more information becomes available. Thank you for your patience.
- resolved May 04, 2026, 02:52 PM UTC
The issue affecting some users where the option to select a Data Source was unavailable during Dashboard creation has now been resolved. Users should now be able to create Dashboards and select a Data Source as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience while we worked on this.