Brandwatch experienced a major incident on April 13, 2026 affecting Publish, lasting 13h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Publish
Update timeline
- investigating Apr 13, 2026, 01:23 AM UTC
We are currently investigating an issue where Instagram Reel posts remaining in a Processing state, and do not publish to the network. At this time the issue appears to impact only Reel posts, with image posts publishing as normal. This has been escalated to our Product Team for further investigation, we apologise for any inconvenience or disruption this issue causes.
- identified Apr 13, 2026, 10:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 13, 2026, 01:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 02:39 PM UTC
This incident has been resolved.