Brandwatch experienced a major incident on February 26, 2026 affecting Consumer Research Application, lasting 25m. The incident has been resolved; the full update timeline is below.
Affected components
Consumer Research Application
Update timeline
- investigating Feb 26, 2026, 07:30 PM UTC
We are currently investigating an issue with SSO login redirects in Consumer Intelligence. Some users may experience difficulties accessing the platform via Single Sign-On. We will provide an update shortly.
- resolved Feb 26, 2026, 07:56 PM UTC
The issue affecting Single Sign-On (SSO) login redirects in Consumer Intelligence has been resolved. Users should now be able to successfully authenticate and access the platform without disruption.