Brandwatch incident

Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data

Major Resolved View vendor source →

Brandwatch experienced a major incident on April 21, 2026 affecting Consumer Research Application and Listen, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 02:05 PM UTC
Resolved
Apr 21, 2026, 08:04 PM UTC
Duration
5h 59m
Detected by Pingoru
Apr 21, 2026, 02:05 PM UTC

Affected components

Consumer Research ApplicationListen

Update timeline

  1. investigating Apr 21, 2026, 02:05 PM UTC

    We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday. This is affecting Consumer Research and Listen. Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.

  2. monitoring Apr 21, 2026, 07:06 PM UTC

    Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.

  3. resolved Apr 21, 2026, 08:04 PM UTC

    This incident has been resolved.