Brandwatch incident
Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data
Resolved after 5 hours 59 minutes, affecting Consumer Research Application and Listen, on April 21, 2026.
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
Affected components
Update timeline
- investigating Apr 21, 2026, 02:05 PM UTC
We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday. This is affecting Consumer Research and Listen. Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.
- monitoring Apr 21, 2026, 07:06 PM UTC
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
- resolved Apr 21, 2026, 08:04 PM UTC
This incident has been resolved.
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