Brandwatch incident
Consumer Research - Issues collecting TikTok, Threads, and LinkedIn Brand Mentions data
Affected components
Consumer Research ApplicationListen
Update timeline
- investigating Apr 21, 2026, 02:05 PM UTC
We’re currently experiencing issues with data collection from TikTok, Threads, and LinkedIn Brand Mentions, which began around 5pm CET yesterday. This is affecting Consumer Research and Listen. Our Engineering team is actively investigating, and we’ll share updates as soon as more information becomes available.
- monitoring Apr 21, 2026, 07:06 PM UTC
Our Engineering team has deployed a fix for this issue and the data is now flowing again. The system is working through a backlog of the data still, and we'll confirm once everything is caught up again.
- resolved Apr 21, 2026, 08:04 PM UTC
This incident has been resolved.
Looking to track Brandwatch downtime and outages?
Pingoru polls Brandwatch's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Brandwatch reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Brandwatch alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Brandwatch for free
5 free monitors · No credit card required