Brandwatch incident

[Consumer Research & Listen] PowerPoint/PDF Dashboard Exports Failing

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on May 11, 2026 affecting Consumer Research Application and Listen, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 02:28 PM UTC
Resolved
May 11, 2026, 03:23 PM UTC
Duration
55m
Detected by Pingoru
May 11, 2026, 02:28 PM UTC

Affected components

Consumer Research ApplicationListen

Update timeline

  1. investigating May 11, 2026, 02:28 PM UTC

    We are currently investigating an issue affecting Dashboard Exports. Users may see a red banner message within the platform stating: “PDF/PowerPoint exports not available at this time”, and PDF or PowerPoint exports may fail to generate. Our Engineering team is actively investigating the issue. We will provide further updates as more information becomes available.

  2. investigating May 11, 2026, 02:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 11, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 11, 2026, 03:23 PM UTC

    This issue has been resolved. Thank you for your patience during our investigation.