Brandwatch incident

Listen: Module not loading

Resolved after 55 minutes, affecting Listen, on January 29, 2026.

resolved Jan 29, 2026, 04:20 PM UTC

This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.

Started
Jan 29, 2026, 03:24 PM UTC
Resolved
Jan 29, 2026, 04:20 PM UTC
Duration
55m
Detected by Pingoru
Jan 29, 2026, 03:24 PM UTC

Affected components

Listen

Update timeline

  1. investigating Jan 29, 2026, 03:24 PM UTC

    We are currently experiencing an issue where the Listen Module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.

  2. identified Jan 29, 2026, 04:05 PM UTC

    The cause of the issue has been identified, and our team is actively working on a resolution. We will share updates as they become available.

  3. resolved Jan 29, 2026, 04:20 PM UTC

    This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.

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