Brandwatch experienced a critical incident on January 29, 2026 affecting Listen, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Listen
Update timeline
- investigating Jan 29, 2026, 03:24 PM UTC
We are currently experiencing an issue where the Listen Module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.
- identified Jan 29, 2026, 04:05 PM UTC
The cause of the issue has been identified, and our team is actively working on a resolution. We will share updates as they become available.
- resolved Jan 29, 2026, 04:20 PM UTC
This incident has been resolved. We thank you again for your ongoing patience, and ask that any users still encountering issues with our platform contact our Support team.