Brandwatch incident

Delay in Facebook Data

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on January 28, 2026 affecting Consumer Research Application and Data Collection and 1 more component, lasting 22h 55m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 09:29 AM UTC
Resolved
Jan 29, 2026, 08:24 AM UTC
Duration
22h 55m
Detected by Pingoru
Jan 28, 2026, 09:29 AM UTC

Affected components

Consumer Research ApplicationData CollectionListen

Update timeline

  1. identified Jan 28, 2026, 09:29 AM UTC

    We experienced a delay in the processing and availability of Facebook data within Brandwatch. As a result, some users may have seen incomplete or outdated Facebook metrics during this period.

  2. resolved Jan 29, 2026, 08:24 AM UTC

    This incident has been resolved.