Brandwatch experienced a major incident on February 20, 2026 affecting Listen, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Listen
Update timeline
- investigating Feb 20, 2026, 08:10 PM UTC
We are currently experiencing an issue where the Listen module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.
- resolved Feb 20, 2026, 09:04 PM UTC
The issue with the Listen module not loading has been resolved. Thank you for your patience.