Brandwatch Outage History

We are currently experiencing an issue with Instagram Reels not publishing as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.

We are currently experiencing an issue where the Listen module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.

We are currently investigating reports of loading delays within the Consumer Intelligence platform. Some users may experience slow page loads or intermittent timeouts. Our engineering team is actively reviewing the issue, and we will keep you informed of any updates.

We are currently investigating reports of intermittent issues affecting parts of the Brandwatch platform. Some users may experience difficulties when logging in, including delayed authentication or temporary login failures. In addition, users switching between environments may notice unexpected delays or brief errors during the transition process. Our initial assessment indicates that this behaviour is related to external network infrastructure impacting traffic routing. The core Brandwatch application remains operational, however certain requests may be intermittently affected while routing stabilises. Our engineering teams are actively monitoring the situation, analysing traffic patterns, and working to restore full service stability as quickly as possible. We will continue to provide updates as more information becomes available.

We’re currently investigating an issue affecting incoming X data. Our engineers are actively working to identify and resolve the problem. Additional updates will be provided as soon as possible.

We are currently experiencing an issue where the Listen Module is not loading as expected. Our development team is investigating and actively working on a resolution. We appreciate your patience and will share updates as progress is made.

We are aware of an issue causing delays in the ingestion of X (Twitter) mentions. As a result, some mentions may not be visible in Brandwatch in real time and could appear later than expected. Our engineers are actively investigating the cause, and we’ll share updates as progress is made.

We are aware of an issue where TikTok channels are intermittently disconnecting for some clients. This may result in temporary interruptions to data ingestion, publishing capabilities, and the availability of Engage and Measure functionality while channels are disconnected. In some cases, channels may require reconnection during this period. Our teams are actively investigating the behaviour and are working directly with TikTok to understand the cause of these repeated disconnections. At this time, there is no indication of permanent data loss; however, delays in data ingestion and gaps in publishing, engagement, or measurement activities may occur while the issue persists. We are closely monitoring the situation and will provide further updates as soon as more information becomes available.

Our chat and email support software provider is currently experiencing an outage. Replies to support inquiries may be significantly delayed. We appreciate your patience and understanding.

We are currently investigating an issue involving connecting or reconnecting Facebook channels in which an error appears, blocking the process. Our engineers are looking into the cause.

We are currently experiencing an issue where new Queries and Quick Searches cannot be created or edited in our Consumer Research & Listen platforms. This issue has been escalated to our Engineering Team for further investigation. We sincerely apologise for any inconvenience or disruption this causes.

We are currently experiencing an issue where some dashboard components are failing to load. This may impact users’ ability to view or interact with dashboards as expected. Our teams are actively investigating the cause and working to restore normal functionality as quickly as possible.

We’re seeing reduced performance in our YouTube data ingestion pipeline. This means new YouTube posts, comments or metrics may appear with delays, or in some cases may not ingest fully. Our engineering teams are investigating the root cause and monitoring the pipeline closely. Work is already underway to stabilise performance and restore normal ingestion levels. We’ll provide further updates as we learn more.

We are continuing to investigate this issue.

We are currently experiencing an issue affecting our Data Collection service. Users may be unable to reconnect Facebook and Instagram pages. Our Engineering Team is actively investigating the issue. Preliminary findings suggest the root cause may be related to Meta’s platform. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

We are currently experiencing an issue with Signals that is impacting new trends. This means they won't return any results, and new and ongoing signals won't be detected. Also any backfill changes won't be reflected in trends or signals at this time. Our Engineering teams are investigating and working to resolve this issue with urgency. Many thanks for your patience and apologies for any inconvenience caused. This status page will update as soon as we have further information to share.

We are currently investigating an issue affecting backfills for new and edited queries as well as New mentions for all queries, which are experiencing delays. Our team is actively working on the issue. At this time, we do not have an estimated time for resolution. There are no temporary workarounds available. We will continue to share updates as soon as more information becomes available. Thank you for your patience while we work to restore normal performance.

We are currently investigating an issue impacting BCR Queries and Dashboards within the Consumer Intelligence platform. Users may experience delays or failures when attempting to load dashboards or execute queries. Our engineering team is actively investigating the root cause. We’ll share another update as soon as more information becomes available. At this time, there are no temporary workarounds. We understand the importance of these features and appreciate your patience as we work to restore normal functionality.

We’re currently investigating an issue affecting Social Media Management where Engage feeds and Publish channels are not loading or accessible. Our engineering team has been informed and is actively working to identify the cause.

We are continuing to investigate this issue.

A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.

A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.

A fix has been released. We will continue to monitor to verify all systems are operating normally. Thank you for your patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.