Resolved after 38 minutes, affecting Consumer Research Application and Platform, on January 9, 2026.
Our chat and email support software provider has implemented a fix and is monitoring the situation to ensure it is fully resolved. Support inquires are in progress again and we'll provide another update once our provider has confirmed this is fully resolved.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:44 PM UTC
Our chat and email support software provider is currently experiencing an outage. Replies to support inquiries may be significantly delayed. We appreciate your patience and understanding.
- monitoring Jan 09, 2026, 09:20 PM UTC
Our chat and email support software provider has implemented a fix and is monitoring the situation to ensure it is fully resolved. Support inquires are in progress again and we'll provide another update once our provider has confirmed this is fully resolved.
- resolved Jan 09, 2026, 09:22 PM UTC
This incident has been resolved.
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