Login & Environment Switching Issues

Update timeline

1. investigating Feb 13, 2026, 03:07 PM UTC

   We are currently investigating reports of intermittent issues affecting parts of the Brandwatch platform. Some users may experience difficulties when logging in, including delayed authentication or temporary login failures. In addition, users switching between environments may notice unexpected delays or brief errors during the transition process. Our initial assessment indicates that this behaviour is related to external network infrastructure impacting traffic routing. The core Brandwatch application remains operational, however certain requests may be intermittently affected while routing stabilises. Our engineering teams are actively monitoring the situation, analysing traffic patterns, and working to restore full service stability as quickly as possible. We will continue to provide updates as more information becomes available.

2. monitoring Feb 13, 2026, 04:11 PM UTC

   Refreshing your browser page or tab should restore access to the platform. Our Engineering team is actively monitoring the situation and will continue to provide updates as more information becomes available.

3. resolved Feb 17, 2026, 05:34 PM UTC

   Thank you for your patience. This has been resolved.