Brandwatch incident
Consumer Research - Backfill Issues Affecting Some Clients
Resolved after 4 hours, affecting Data Collection, on April 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Apr 13, 2026, 10:41 AM UTC
We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch. Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries. We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.
- monitoring Apr 13, 2026, 11:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 13, 2026, 02:41 PM UTC
This incident has been resolved.
Your product runs on more than Brandwatch
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services