Brandwatch incident

Consumer Research - Backfill Issues Affecting Some Clients

Minor Resolved View vendor source →

Brandwatch experienced a minor incident on April 13, 2026 affecting Data Collection, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 10:41 AM UTC
Resolved
Apr 13, 2026, 02:41 PM UTC
Duration
4h
Detected by Pingoru
Apr 13, 2026, 10:41 AM UTC

Affected components

Data Collection

Update timeline

  1. identified Apr 13, 2026, 10:41 AM UTC

    We are currently investigating an issue impacting data backfill for a subset of clients in Brandwatch. Our team has identified irregularities causing delays and incomplete historical data population in certain dashboards and queries. We are actively working to resolve the problem and restore full backfill functionality as quickly as possible. We will provide further updates as soon as more information becomes available.

  2. monitoring Apr 13, 2026, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 02:41 PM UTC

    This incident has been resolved.