Brandwatch incident
Consumer Intelligence experiencing loading issues
Brandwatch experienced a major incident on February 19, 2026 affecting Consumer Research Application, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2026, 02:45 PM UTC
We are currently investigating reports of loading delays within the Consumer Intelligence platform. Some users may experience slow page loads or intermittent timeouts. Our engineering team is actively reviewing the issue, and we will keep you informed of any updates.
- monitoring Feb 19, 2026, 02:58 PM UTC
Our Engineering team has implemented a fix for the loading delays affecting the Consumer Intelligence platform. We are now monitoring system performance closely over the next few hours to ensure full platform stability. We will provide a final update once we are confident the issue is fully resolved. Thank you for your patience while we worked to address this.
- resolved Feb 19, 2026, 03:24 PM UTC
This incident has been resolved.