Brandwatch incident

Query Backfilling Stuck

Major Resolved View vendor source →
Started
Apr 23, 2026, 07:23 AM UTC
Resolved
Apr 23, 2026, 09:17 AM UTC
Duration
1h 54m
Detected by Pingoru
Apr 23, 2026, 07:23 AM UTC

Affected components

Consumer Research ApplicationListen

Update timeline

  1. investigating Apr 23, 2026, 07:23 AM UTC

    Hi Everyone, We are currently investigating an issue where query backfilling processes are stuck or delayed. As a result, some users may notice that historical data is not populating as expected, or that newly created/updated queries are not fully backfilled Apologies for the inconvenience caused and thank you for your understanding.

  2. monitoring Apr 23, 2026, 07:55 AM UTC

    Processing of Query backfills has resumed. There is a backlog of Queries requiring backfilling currently. Therefore, we kindly advise refraining from creating new Queries for the time being.

  3. monitoring Apr 23, 2026, 08:53 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 23, 2026, 09:17 AM UTC

    This incident has been resolved.

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