BigCommerce incident

Intermittent Availability Issues for Australian-hosted stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on August 21, 2026 affecting API & Webhooks and Control Panel and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 12:35 AM UTC
Resolved
Aug 21, 2026, 01:00 AM UTC
Duration
25m
Detected by Pingoru
Aug 21, 2026, 12:35 AM UTC

Affected components

API & WebhooksControl PanelStorefront

Update timeline

  1. identified Aug 21, 2026, 12:35 AM UTC

    BigCommerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.

  2. monitoring Aug 21, 2026, 12:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 21, 2026, 01:00 AM UTC

    This incident has been resolved.