BigCommerce incident

Card payment issues for Bank of New Zealand provider (3DS)

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on June 17, 2026 affecting Checkout & Payment Processing, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2026, 06:25 AM UTC
Resolved
Jun 17, 2026, 06:47 AM UTC
Duration
21m
Detected by Pingoru
Jun 17, 2026, 06:25 AM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. investigating Jun 17, 2026, 06:25 AM UTC

    BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.

  2. identified Jun 17, 2026, 06:42 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 17, 2026, 06:47 AM UTC

    This issue has now been resolved.