BigCommerce incident

Elevated Response Times for Australia-hosted stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on August 13, 2026 affecting API & Webhooks and Storefront, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 10:01 AM UTC
Resolved
Aug 13, 2026, 10:31 AM UTC
Duration
30m
Detected by Pingoru
Aug 13, 2026, 10:01 AM UTC

Affected components

API & WebhooksStorefront

Update timeline

  1. investigating Aug 13, 2026, 10:01 AM UTC

    BigCommerce engineers are currently investigating an issue with elevated response times for Australia-hosted stores. We will provide an update shortly.

  2. identified Aug 13, 2026, 10:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 13, 2026, 10:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 13, 2026, 10:31 AM UTC

    This incident has been resolved.