BigCommerce experienced a minor incident on July 23, 2026 affecting Control Panel, lasting 11h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Control Panel
Update timeline
- investigating Jul 23, 2026, 11:02 PM UTC
Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
- monitoring Jul 23, 2026, 11:57 PM UTC
Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
- resolved Jul 24, 2026, 10:32 AM UTC
Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.