BigCommerce incident

Storefront Search Issues for Subset of AU Stores

Major Resolved View vendor source →

BigCommerce experienced a major incident on June 18, 2026 affecting Storefront, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 10:20 PM UTC
Resolved
Jun 18, 2026, 10:29 PM UTC
Duration
8m
Detected by Pingoru
Jun 18, 2026, 10:20 PM UTC

Affected components

Storefront

Update timeline

  1. investigating Jun 18, 2026, 10:20 PM UTC

    BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.

  2. resolved Jun 18, 2026, 10:29 PM UTC

    This incident has been resolved.