BigCommerce incident

Payment issues with Cybersource V2 provider

Major Resolved View vendor source →

BigCommerce experienced a major incident on July 16, 2026 affecting Checkout & Payment Processing, lasting 9h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 12:39 AM UTC
Resolved
Jul 16, 2026, 10:33 AM UTC
Duration
9h 53m
Detected by Pingoru
Jul 16, 2026, 12:39 AM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. identified Jul 16, 2026, 12:39 AM UTC

    Commerce engineers are aware of an issue causing transaction processing errors for merchants using the Cybersource V2 payment provider. The issue has been identified as an outage with the provider. You can follow the provider's status here: https://status.cybersource.com/incidents/ry0rqlcp824c. Our team is actively monitoring the provider's progress and will provide an update once the issue has been resolved. Incident start time: 23:35 UTC.

  2. monitoring Jul 16, 2026, 05:43 AM UTC

    Cybersource have added mitigation in place and transactions have started to process as expected. Our team is actively monitoring the provider's progress and will provider updates as they are available.

  3. resolved Jul 16, 2026, 10:33 AM UTC

    Cybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing