BigCommerce experienced a minor incident on August 7, 2026 affecting API & Webhooks and Control Panel and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
API & WebhooksControl PanelStorefront
Update timeline
- investigating Aug 07, 2026, 05:11 PM UTC
Commerce engineers are currently investigating intermittent availability issues with a subset of stores. We will provide an update shortly.
- monitoring Aug 07, 2026, 05:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 05:24 PM UTC
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.