BigCommerce incident

Search issues for some merchants using custom search integrations such as Klevu

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on June 24, 2026 affecting Storefront, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2026, 07:50 PM UTC
Resolved
Jun 24, 2026, 08:58 PM UTC
Duration
1h 8m
Detected by Pingoru
Jun 24, 2026, 07:50 PM UTC

Affected components

Storefront

Update timeline

  1. identified Jun 24, 2026, 07:50 PM UTC

    Commerce Engineers have identified an issue impacting a small subset of merchants using custom search integrations like Klevu.

  2. resolved Jun 24, 2026, 08:58 PM UTC

    This incident has been resolved.