BigCommerce incident

Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

Notice Resolved View vendor source →

BigCommerce experienced a notice incident on August 4, 2026, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 03:32 PM UTC
Resolved
Aug 04, 2026, 09:28 PM UTC
Duration
5h 55m
Detected by Pingoru
Aug 04, 2026, 03:32 PM UTC

Update timeline

  1. investigating Aug 04, 2026, 03:32 PM UTC

    Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

  2. identified Aug 04, 2026, 03:56 PM UTC

    Commerce Engineers found the root cause for both PayPal Commerce and BigCommerce Payments integrations and are working on the fix preparation.

  3. identified Aug 04, 2026, 06:21 PM UTC

    Commerce engineers are continuing to work on a fix for this issue.

  4. identified Aug 04, 2026, 08:19 PM UTC

    Commerce engineers have identified a fix for this issue.

  5. resolved Aug 04, 2026, 09:28 PM UTC

    The fix for this issue has been deployed to production and PayPal vaulting is working as expected.