BigCommerce incident

Paypal payment gateway reenabling itself on some checkouts

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on July 16, 2026 affecting Checkout & Payment Processing, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 05:25 PM UTC
Resolved
Jul 16, 2026, 09:56 PM UTC
Duration
4h 30m
Detected by Pingoru
Jul 16, 2026, 05:25 PM UTC

Affected components

Checkout & Payment Processing

Update timeline

  1. investigating Jul 16, 2026, 05:25 PM UTC

    Commerce Engineers have identified an issue with Paypal payment gateways reenabling themselves on some stores checkouts, and are actively working on a fix.

  2. identified Jul 16, 2026, 05:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 16, 2026, 09:56 PM UTC

    This incident has been resolved.