BigCommerce incident

Single Sign-On (Microsoft) login issue for subset of stores

Major Resolved View vendor source →

BigCommerce experienced a major incident on August 25, 2026 affecting Control Panel, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 06:56 AM UTC
Resolved
Aug 25, 2026, 07:25 AM UTC
Duration
29m
Detected by Pingoru
Aug 25, 2026, 06:56 AM UTC

Affected components

Control Panel

Update timeline

  1. investigating Aug 25, 2026, 06:56 AM UTC

    We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.

  2. identified Aug 25, 2026, 07:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 25, 2026, 07:25 AM UTC

    This incident has been resolved.