BigCommerce Outage History
BigCommerce is up right nowPingoru has recorded 148 incidents for BigCommerce: 120 in the last 12 months and 33 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 20 of 720 (3%) |
| May 2026 | 15 | 63 of 744 (9%) |
| June 2026 | 16 | 53 of 720 (7%) |
| July 2026 | 13 | 59 of 744 (8%) |
| August 2026 | 8 | 15 of 744 (2%) |
| September 2026 | 8 | 20 of 720 (3%) |
| October 2026 | 16 | 26 of 585 (4%) |
Incidents, newest first
Minor June 12, 2026 Meta Outage Causing Disruption to Meta CAPI Integrations 37m Reporting & Analytics
Started Jun 12, 2026, 02:58 PM UTC· resolved Jun 12, 2026, 03:35 PM UTC
- investigating Jun 12, 2026, 02:58 PM UTC
Commerce Engineering is actively investigating and monitoring a disruption to Meta CAPI (Conversions API) integrations due to a Meta outage. We are working to bring the service back online as soon as possible.
- monitoring Jun 12, 2026, 03:09 PM UTC
Meta CAPI events have resumed publishing without errors. We will continue monitoring this situation.
- resolved Jun 12, 2026, 03:35 PM UTC
This incident has been resolved.
Minor June 11, 2026 Storefront Availability Issues for Small Subset of US Stores –
Started Jun 11, 2026, 08:30 PM UTC· resolved Jun 11, 2026, 08:30 PM UTC
- resolved Jun 11, 2026, 09:25 PM UTC
Commerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.
Minor June 10, 2026 Investigating Login Issues for Subset of Shoppers on B2B Catalyst Storefronts 6h 6m B2B Edition - API, B2B Edition - Buyers Portal
Started Jun 10, 2026, 07:53 PM UTC· resolved Jun 11, 2026, 01:59 AM UTC
- investigating Jun 10, 2026, 07:53 PM UTC
Commerce Engineering is investigating an issue where a B2C user, or a B2B user under an unapproved company, is unable to log into a B2B Catalyst storefront.
- identified Jun 11, 2026, 12:16 AM UTC
We have identified login issues on B2B Catalyst storefronts caused by latency and continue to work on a fix
- monitoring Jun 11, 2026, 01:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 01:59 AM UTC
This incident has been resolved.
Minor June 10, 2026 Elevated errors on a subset of stores –
Started Jun 10, 2026, 06:30 PM UTC· resolved Jun 10, 2026, 06:30 PM UTC
- resolved Jun 10, 2026, 07:06 PM UTC
Between 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
Minor June 7, 2026 Storefront availability Issues 4h 10m Storefront
Started Jun 07, 2026, 10:55 PM UTC· resolved Jun 08, 2026, 03:05 AM UTC
- investigating Jun 07, 2026, 10:55 PM UTC
BigCommerce engineers are currently investigating an issues with a subset of stores storefront. We will provide an update shortly.
- identified Jun 07, 2026, 11:46 PM UTC
The issue has been identified and we are working on a fix.
- resolved Jun 08, 2026, 03:05 AM UTC
This incident has been resolved
Minor June 5, 2026 Temporary Issues with Product Filters for Subset of Stores –
Started Jun 05, 2026, 01:30 PM UTC· resolved Jun 05, 2026, 01:30 PM UTC
- resolved Jun 05, 2026, 03:48 PM UTC
Between 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and filtering systems were fully operational as of 3:25p UTC. We will continue to monitor system stability closely.
Notice June 2, 2026 Product details not rendering on some product pages –
Started Jun 02, 2026, 01:00 PM UTC· resolved Jun 02, 2026, 01:00 PM UTC
- resolved Jun 02, 2026, 02:45 PM UTC
At 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57 UTC. All affected storefronts should now be properly displaying product details.
Minor May 28, 2026 Merchants are unable to completely disable B2B for store 40m B2B Edition - API
Started May 28, 2026, 06:58 PM UTC· resolved May 28, 2026, 07:38 PM UTC
- investigating May 28, 2026, 06:58 PM UTC
Commerce Engineers have identified an issue with merchants being unable to completely disable B2B for a store. We are currently investigating.
- identified May 28, 2026, 07:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 28, 2026, 07:38 PM UTC
This incident has been resolved.
Notice May 28, 2026 Elevated errors for a subset of stores –
Started May 28, 2026, 08:00 AM UTC· resolved May 28, 2026, 08:00 AM UTC
- resolved May 28, 2026, 09:16 AM UTC
Between 08:12 UTC and 08:19 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.
Minor May 27, 2026 B2B outbound email delivery issue 1h 25m B2B Edition - API, B2B Edition - Dashboard, B2B Edition - Buyers Portal
Started May 27, 2026, 11:52 PM UTC· resolved May 28, 2026, 01:17 AM UTC
- investigating May 27, 2026, 11:52 PM UTC
We have identified an issue affecting some B2B stores where certain outbound emails are not being sent. We are investigating the cause and will provide another update as soon as we have more information.
- identified May 28, 2026, 12:06 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 28, 2026, 01:17 AM UTC
This issue has been resolved.
Minor May 23, 2026 Elevated error rate –
Started May 23, 2026, 04:00 PM UTC· resolved May 23, 2026, 04:00 PM UTC
- resolved May 23, 2026, 04:32 PM UTC
At 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.
Notice May 22, 2026 Missing Data in Analytics Reports 52s Reporting & Analytics
Started May 22, 2026, 02:03 PM UTC· resolved May 22, 2026, 02:04 PM UTC
- monitoring May 22, 2026, 02:03 PM UTC
BigCommerce engineers have mitigated the issue affecting visit tracking, and new visit processing has returned to normal. We have identified an impacted period where some visit data was not recorded. Visit reports and Conversion reports may show incomplete data for the affected time window.
- resolved May 22, 2026, 02:04 PM UTC
This incident has been resolved.
Major May 18, 2026 B2B Ninja quotes page appears blank 45m
Started May 18, 2026, 03:41 AM UTC· resolved May 18, 2026, 04:26 AM UTC
- investigating May 18, 2026, 03:41 AM UTC
We are currently investigating this issue.
- investigating May 18, 2026, 03:41 AM UTC
Investigating – B2B Ninja Quotes Feature We are aware of an issue affecting the B2B Ninja app where the Quotes tab is displaying blank pages and quotes are not loading for some merchants. Our team is actively investigating the root cause and working toward a resolution. What's happening: Customers using the B2B Ninja Quotes feature are unable to view or fetch their quotes. Current actions: We are working with our infrastructure team to identify the underlying cause and restore full functionality. We appreciate your patience and will provide further updates as we make progress.
- resolved May 18, 2026, 04:26 AM UTC
This incident has been resolved.
Notice May 14, 2026 Some storefronts using Meta Pixel producing a higher rate of errors –
Started May 14, 2026, 07:00 PM UTC· resolved May 14, 2026, 07:00 PM UTC
- resolved May 14, 2026, 08:11 PM UTC
This incident is resolved.
Minor May 14, 2026 Custom Phone Numbers preventing Shoppers from signing up 3h 56m Storefront
Started May 14, 2026, 03:12 PM UTC· resolved May 14, 2026, 07:08 PM UTC
- investigating May 14, 2026, 03:12 PM UTC
We are currently investigating this issue.
- identified May 14, 2026, 03:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 07:08 PM UTC
This incident has been resolved.
Minor May 14, 2026 Payment capture failures –
Started May 14, 2026, 10:00 AM UTC· resolved May 14, 2026, 10:00 AM UTC
- resolved May 17, 2026, 11:27 PM UTC
A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.
Notice May 4, 2026 Availability Issue – Storefront
Started May 04, 2026, 05:09 PM UTC· resolved May 04, 2026, 05:09 PM UTC
- resolved May 04, 2026, 05:09 PM UTC
Commerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are fully operational.
Minor May 1, 2026 Some pricing rules not applying as expected 1d 23h Storefront
Started May 01, 2026, 10:37 PM UTC· resolved May 03, 2026, 10:35 PM UTC
- investigating May 01, 2026, 10:37 PM UTC
BigCommerce engineers are investigating reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
- investigating May 01, 2026, 11:13 PM UTC
BigCommerce engineers are continuing to investigate reports of some modifier rules not applying price adjustments on the storefront as expected on a subset of stores.
- identified May 01, 2026, 11:53 PM UTC
BigCommerce engineers have identified a fix for modifier rules failing to apply price adjustments on the storefront and are proactively applying it to affected stores. Root cause investigation is ongoing. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
- identified May 02, 2026, 01:53 AM UTC
We are continuing to apply the fix to affected stores.
- identified May 02, 2026, 03:11 AM UTC
The BigCommerce team is continuing to apply a fix for the modifier rules issue to stores. We will update this status again when the fix has been applied.
- monitoring May 03, 2026, 10:34 PM UTC
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact Support so we can take a closer look.
- resolved May 03, 2026, 10:35 PM UTC
A fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.
Notice April 28, 2026 Intermittent Availability Issue – Storefront
Started Apr 28, 2026, 11:44 PM UTC· resolved Apr 28, 2026, 11:44 PM UTC
- resolved Apr 28, 2026, 11:44 PM UTC
Commerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are fully operational.
Minor April 24, 2026 Elevated Response Times 32m API & Webhooks, Storefront
Started Apr 24, 2026, 02:41 PM UTC· resolved Apr 24, 2026, 03:14 PM UTC
- investigating Apr 24, 2026, 02:41 PM UTC
Commerce engineers are currently investigating an issue with elevated response times. We will provide an update shortly.
- monitoring Apr 24, 2026, 02:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 03:14 PM UTC
This incident has been resolved.
Minor April 23, 2026 Data processing delay in Analytics reports 3h 9m Reporting & Analytics
Started Apr 23, 2026, 12:38 PM UTC· resolved Apr 23, 2026, 03:48 PM UTC
- investigating Apr 23, 2026, 12:38 PM UTC
BigCommerce Engineers are investigating an issue where analytics data is delayed in the Control Panel Analytics Reports.
- identified Apr 23, 2026, 01:35 PM UTC
The issue has been identified and a fix has been implemented.
- monitoring Apr 23, 2026, 01:36 PM UTC
We are monitoring the results. We expect analytics data to be processed and caught up over the next 2 hours.
- monitoring Apr 23, 2026, 02:52 PM UTC
We are continuing to monitor recovery. We expect analytics data to catch up within the next 30 minutes.
- resolved Apr 23, 2026, 03:48 PM UTC
This incident has been resolved.
Minor April 22, 2026 401 Errors for Installed Applications 8h 48m API & Webhooks, Control Panel
Started Apr 22, 2026, 11:49 AM UTC· resolved Apr 22, 2026, 08:38 PM UTC
- investigating Apr 22, 2026, 11:49 AM UTC
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
- investigating Apr 22, 2026, 11:50 AM UTC
We are continuing to investigate this issue.
- identified Apr 22, 2026, 12:55 PM UTC
BigCommerce engineers have identified the issue and are working on a fix.
- identified Apr 22, 2026, 02:23 PM UTC
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
- identified Apr 22, 2026, 02:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 22, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 22, 2026, 08:38 PM UTC
This incident has been resolved.
Notice April 21, 2026 Homepage Content Display Issue –
Started Apr 21, 2026, 02:30 PM UTC· resolved Apr 21, 2026, 02:30 PM UTC
- resolved Apr 23, 2026, 10:14 PM UTC
On April 21, 2026 at 14:37 UTC, Commerce engineers were alerted to an issue with Stencil storefronts. After investigation it was determined that a small number of Stencil storefronts using a custom layout template for their homepage experienced an issue where the homepage displayed incorrect content. The issue was caused by an internal update to site routing logic and was resolved at 15:09 UTC on April 21 by disabling the change.
Minor April 13, 2026 B2B Customer Login Degraded 27m B2B Edition - Buyers Portal
Started Apr 13, 2026, 03:59 PM UTC· resolved Apr 13, 2026, 04:27 PM UTC
- investigating Apr 13, 2026, 03:59 PM UTC
Commerce engineers are currently investigating issues with logins for B2B customers.
- resolved Apr 13, 2026, 04:27 PM UTC
Commerce engineers were alerted to an increase in error rates B2B customer logins and API calls. Action was taken and error rates have returned to normal at 15:51 UTC. All systems are fully operational.
Notice April 9, 2026 PayPal Commerce Platform 3DS popup infinite loading issue 2h 31m Storefront
Started Apr 09, 2026, 02:53 PM UTC· resolved Apr 09, 2026, 05:24 PM UTC
- investigating Apr 09, 2026, 02:53 PM UTC
Commerce team currently investigating an issue affecting PPCP 3DS authentication on the UK store. Some shoppers may experience an infinite loading state within the 3DS authentication popup, preventing completion of their transactions.
- investigating Apr 09, 2026, 03:24 PM UTC
The Commerce development team is working closely with PayPal’s external team to identify the root cause of the issue.
- resolved Apr 09, 2026, 05:24 PM UTC
External PayPal team identified an issue and fixed on their side, so PPCP 3DS authentication flow should work as expected on the UK stores