BigCommerce Outage History

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BigCommerce had 67 outages in the last 2 years totaling 238h 44m of downtime — averaging 2.8 incidents per month.

There were 67 BigCommerce outages since July 18, 2025 totaling 238h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bigcommerce.com

Major November 18, 2025

Intermittent 500 errors on a subset of stores

Detected by Pingoru
Nov 18, 2025, 12:28 PM UTC
Resolved
Nov 18, 2025, 03:33 PM UTC
Duration
3h 5m
Affected: B2B Edition - APIStorefront
Timeline · 6 updates
  1. investigating Nov 18, 2025, 12:28 PM UTC

    We are investigating HTTP 500 responses on some storefronts and some Commerce-owned domains including api.bundleb2b.net

  2. identified Nov 18, 2025, 12:34 PM UTC

    We have identified an issue with an upstream global network provider and are working with them to resolve the issue.

  3. identified Nov 18, 2025, 01:46 PM UTC

    Our upstream network provider continues to investigate the issue.

  4. identified Nov 18, 2025, 02:19 PM UTC

    We are continuing to work with our upstream network provider to resolve the issues. Merchants affected by the intermittent availability of api.bundleb2b.net should migrate to the new domain name api-b2b.bigcommerce.com (refer to https://developer.bigcommerce.com/b2b-edition/docs/about)

  5. monitoring Nov 18, 2025, 03:18 PM UTC

    A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  6. resolved Nov 18, 2025, 03:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 3, 2025

Order Webhook Delivery issue in APAC region

Detected by Pingoru
Nov 03, 2025, 02:54 PM UTC
Resolved
Nov 03, 2025, 04:11 PM UTC
Duration
1h 17m
Affected: API & Webhooks
Timeline · 5 updates
  1. investigating Nov 03, 2025, 02:54 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 03, 2025, 02:55 PM UTC

    BigCommerce engineers are investigating an issue with Order Webhook delivery on APAC stores

  3. identified Nov 03, 2025, 03:28 PM UTC

    BigCommerce engineers have identified the issue impacting webhook delivery and are implementing a fix

  4. monitoring Nov 03, 2025, 03:54 PM UTC

    BigCommerce engineers have implemented a fix and are observing successful webhook deliveries.

  5. resolved Nov 03, 2025, 04:11 PM UTC

    BigCommerce engineers were notified of an issue where a subset of webhooks were not being delivered to APAC region stores at approximately 13:00 UTC. A fix was implemented at 15:45 UTC and webhooks delivery was restored. Any webhooks that were not delivered during this time are now being sent.

Read the full incident report →

Critical October 30, 2025

Merchants can't login to their Control Panel

Detected by Pingoru
Oct 30, 2025, 04:48 PM UTC
Resolved
Oct 30, 2025, 07:40 PM UTC
Duration
2h 51m
Affected: Control Panel
Timeline · 3 updates
  1. identified Oct 30, 2025, 04:48 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Oct 30, 2025, 04:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 30, 2025, 07:40 PM UTC

    Commerce engineers were alerted to an issue with logging into store's control panel starting at 16:34. This was resolved at 17:31 UTC. All systems are currently operational.

Read the full incident report →

Minor October 24, 2025

Search Issues

Detected by Pingoru
Oct 24, 2025, 06:43 PM UTC
Resolved
Oct 24, 2025, 06:59 PM UTC
Duration
15m
Affected: Storefront
Timeline · 2 updates
  1. investigating Oct 24, 2025, 06:43 PM UTC

    Commerce engineers are currently investigating an issue when using faceted search features. We will provide an update shortly.

  2. resolved Oct 24, 2025, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

SMS 2FA Disruption Due to Twilio Outage

Detected by Pingoru
Oct 20, 2025, 09:57 AM UTC
Resolved
Oct 21, 2025, 02:52 AM UTC
Duration
16h 54m
Timeline · 2 updates
  1. identified Oct 20, 2025, 09:57 AM UTC

    Commerce engineers are aware of an ongoing Twilio outage impacting SMS-based two-factor authentication (2FA). If you're affected, please contact Support to temporarily switch to email-based 2SV. For further service health updates, visit https://status.twilio.com

  2. resolved Oct 21, 2025, 02:52 AM UTC

    All Twilio services impacted by the AWS outage affecting the US-1 Region have recovered and are operating as intended.

Read the full incident report →

Minor October 14, 2025

Issues with completing checkout

Detected by Pingoru
Oct 14, 2025, 12:05 PM UTC
Resolved
Oct 14, 2025, 12:55 PM UTC
Duration
50m
Affected: Checkout & Payment Processing
Timeline · 3 updates
  1. investigating Oct 14, 2025, 12:05 PM UTC

    Commerce engineers are investigating reports where customers are not able to complete checkout on a subset of stores.

  2. identified Oct 14, 2025, 12:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 14, 2025, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 13, 2025

Payments with Paypal

Detected by Pingoru
Oct 13, 2025, 02:58 PM UTC
Resolved
Oct 13, 2025, 03:40 PM UTC
Duration
42m
Affected: Checkout & Payment Processing
Timeline · 3 updates
  1. investigating Oct 13, 2025, 02:58 PM UTC

    Commerce engineers are investigating reports processing payments with Paypal for a subset of stores

  2. identified Oct 13, 2025, 03:29 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 13, 2025, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 12, 2025

Webhooks delayed

Detected by Pingoru
Oct 12, 2025, 02:46 PM UTC
Resolved
Oct 12, 2025, 03:41 PM UTC
Duration
54m
Affected: API & Webhooks
Timeline · 4 updates
  1. investigating Oct 12, 2025, 02:46 PM UTC

    Commerce engineers are investigating a delay in webhooks processing for a subset of stores.

  2. monitoring Oct 12, 2025, 03:34 PM UTC

    Webhooks delivery rate has returned to normal. Commerce engineers are continuing to monitor.

  3. investigating Oct 12, 2025, 03:34 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 12, 2025, 03:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

B2B Edition API account creation issues

Detected by Pingoru
Oct 07, 2025, 07:26 PM UTC
Resolved
Oct 07, 2025, 11:59 PM UTC
Duration
4h 32m
Affected: B2B Edition - API
Timeline · 4 updates
  1. identified Oct 07, 2025, 07:26 PM UTC

    Commerce engineers observed an issue with creating API accounts from within the B2B Edition UI. We have identified the cause and are working on a fix.

  2. identified Oct 07, 2025, 08:11 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 07, 2025, 08:57 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Oct 07, 2025, 11:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2025

B2B Buyer Portal Navigation Issues

Detected by Pingoru
Sep 19, 2025, 07:22 PM UTC
Resolved
Sep 19, 2025, 07:36 PM UTC
Duration
13m
Affected: B2B Edition - Buyers Portal
Timeline · 4 updates
  1. investigating Sep 19, 2025, 07:22 PM UTC

    We are aware of navigation issues for shoppers on a B2B Buyer Portal. This is not impacting shopper who are logged in customers.

  2. investigating Sep 19, 2025, 07:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 19, 2025, 07:33 PM UTC

    We have identified the change that is causing the issue. We are in the process of reverting it.

  4. resolved Sep 19, 2025, 07:36 PM UTC

    This incident has been resolved

Read the full incident report →

Minor September 12, 2025

Meta CAPI Event Outage. Meta Pixel Still Functional.

Detected by Pingoru
Sep 12, 2025, 10:17 PM UTC
Resolved
Sep 21, 2025, 12:02 AM UTC
Duration
8d 1h
Affected: Reporting & Analytics
Timeline · 5 updates
  1. investigating Sep 12, 2025, 10:17 PM UTC

    Commerce Engineering is aware of a loss in CAPI Eventing across the platform. We have actively engaged the Meta Dev Team to help us get these events back online as fast as possible. Meta Pixel events are still functional.

  2. investigating Sep 12, 2025, 10:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 18, 2025, 02:08 PM UTC

    The issue has been identified and a fix is being implemented. We are continuing to work with Meta on fully resuming CAPI events.

  4. identified Sep 19, 2025, 06:30 PM UTC

    We have submitted the required verification materials to Meta. Their review is in progress and we will restore CAPI eventing as soon as possible.

  5. resolved Sep 21, 2025, 12:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 12, 2025

B2B Custom Checkout and Required Form Fields

Detected by Pingoru
Sep 12, 2025, 09:48 PM UTC
Resolved
Sep 12, 2025, 10:50 PM UTC
Duration
1h 1m
Affected: B2B Edition - DashboardB2B Edition - Buyers Portal
Timeline · 4 updates
  1. investigating Sep 12, 2025, 09:48 PM UTC

    We are currently investigating an issue affecting B2B Custom Checkout. Customers are unable to proceed with checkout when required custom form fields are present. Our engineering team has identified recent changes that may be related and is actively working on a fix. We will provide updates as they become available.

  2. investigating Sep 12, 2025, 09:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 12, 2025, 10:27 PM UTC

    Commerce engineers have identified a potential solution and are actively working on resolving the issue.

  4. resolved Sep 12, 2025, 10:50 PM UTC

    Commerce engineers have resolved the issue with Required Form Fields impacting B2B Custom Checkout.

Read the full incident report →

Major August 19, 2025

Elevated 500 errors

Detected by Pingoru
Aug 19, 2025, 10:40 PM UTC
Resolved
Aug 19, 2025, 11:41 PM UTC
Duration
1h
Affected: Control PanelStorefront
Timeline · 4 updates
  1. investigating Aug 19, 2025, 10:40 PM UTC

    We are currently investigating an elevated rate of 500 errors and increased response times.

  2. identified Aug 19, 2025, 11:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2025, 11:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 19, 2025, 11:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025

For a subset of stores with Braintree enabled, the cart page does not load.

Detected by Pingoru
Aug 19, 2025, 09:39 PM UTC
Resolved
Aug 20, 2025, 01:50 AM UTC
Duration
4h 11m
Affected: Storefront
Timeline · 6 updates
  1. investigating Aug 19, 2025, 09:39 PM UTC

    We are currently investigating the issue.

  2. identified Aug 19, 2025, 10:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 19, 2025, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 20, 2025, 01:20 AM UTC

    Fix is being rolled out to all impacted stores and we are monitoring the results.

  5. monitoring Aug 20, 2025, 01:50 AM UTC

    Fix has been rolled out to all impacted stores and we have verified impacted stores are operational.

  6. resolved Aug 20, 2025, 01:50 AM UTC

    This incident has been resolved.

Read the full incident report →