BigCommerce incident

Storefront Availability Issues for Subset of AU Stores

Minor Resolved View vendor source →

BigCommerce experienced a minor incident on July 3, 2026 affecting Storefront, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 12:33 AM UTC
Resolved
Jul 03, 2026, 12:56 AM UTC
Duration
22m
Detected by Pingoru
Jul 03, 2026, 12:33 AM UTC

Affected components

Storefront

Update timeline

  1. investigating Jul 03, 2026, 12:33 AM UTC

    Commerce engineers are looking into increased error rate for subset of stores in AU.

  2. monitoring Jul 03, 2026, 12:45 AM UTC

    Commerce engineers have applied a fix and are monitoring the error rates

  3. resolved Jul 03, 2026, 12:56 AM UTC

    This incident has now been resolved.