Akeneo experienced a minor incident on August 1, 2025 affecting UI and REST API, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
UIREST API
Update timeline
- investigating Aug 01, 2025, 04:41 PM UTC
We are currently investigating an issue causing degraded performance and failures in approximately 4% of import and export jobs. Our engineering team is actively working to identify the root cause and implement a fix. A mitigation has been implemented to reduce the impact while the full resolution is in progress.
- resolved Aug 01, 2025, 08:13 PM UTC
The root cause of this issue was identified, and a fix was deployed. After monitoring the situation, the issue has now been confirmed as resolved.