Akeneo incident
August 6, 2025 - Assets Export Returning Incomplete Data
Akeneo experienced a notice incident on August 7, 2025 affecting UI, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 07, 2025, 07:53 AM UTC
From 14:04 CET to 22:00 CET, the assets export feature was incorrectly limited, returning a maximum of ten assets instead of the complete dataset. This was due to a pagination issue introduced in a recent update. The problem has since been resolved, and the service is now fully operational. Important Information for Affected Users As a side effect of reverting the recent update, any export profiles that were created or updated during the incident period (14:04 CET - 22:00 CET) contain an extra fiters field in their configuration. This prevents these specific profiles from being launched or edited, resulting in a 400 error. To resolve this, please create a new export profile to resume normal operations. We apologize for any inconvenience this may have caused.