Akeneo incident

User Role Settings Inaccessible Due To UI Issue

Major Resolved View vendor source →

Akeneo experienced a major incident on August 19, 2025 affecting UI and REST API, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2025, 02:19 PM UTC
Resolved
Aug 19, 2025, 04:22 PM UTC
Duration
2h 2m
Detected by Pingoru
Aug 19, 2025, 02:19 PM UTC

Affected components

UIREST API

Update timeline

  1. identified Aug 19, 2025, 02:19 PM UTC

    We are aware of an issue where Role Settings is currently inaccessible. Our team has identified the root cause, and a fix has been developed. The deployment of this fix is in progress and will be completed shortly. We will provide an update once the fix is live and access has been fully restored.

  2. resolved Aug 19, 2025, 04:22 PM UTC

    The issue has been resolved.