Akeneo incident

SDM Workflows Not Working

Critical Resolved View vendor source →

Akeneo experienced a critical incident on August 21, 2025 affecting Supplier Data Manager, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2025, 10:06 AM UTC
Resolved
Aug 21, 2025, 10:27 AM UTC
Duration
20m
Detected by Pingoru
Aug 21, 2025, 10:06 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. investigating Aug 21, 2025, 10:06 AM UTC

    We are aware of an issue where workflows in SDM are not working as expected. Our team has identified the root cause, and a fix is being developed.

  2. identified Aug 21, 2025, 10:07 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 21, 2025, 10:27 AM UTC

    Workflows were not working as expected in SDM for 90 minutes. No step progress or data was affected.