Akeneo experienced a minor incident on September 2, 2025 affecting UI and REST API, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
UIREST API
Update timeline
- investigating Sep 02, 2025, 08:08 AM UTC
Since September 1st, 12PM CEST, issues occur when editing rules definition. The symptoms are: - Rule definitions are displayed in json format - Some Conditions are not displayed after save The issue is under investigation. We advise all customers to not edit rule definitions until the incident is resolved
- resolved Sep 02, 2025, 09:29 AM UTC
The issue has been identified and fixed. Customers may now edit rule definitions. We advise customers who have updated their rule conditions between Sept 1st, 12PM CEST and Sept 2nd, 11 AM CEST, to review them, specifically if JSON conditions have been added/updated.