Akeneo incident

New SSH key updates are not propagated to distribution.akeneo.com

Minor Resolved View vendor source →

Akeneo experienced a minor incident on September 18, 2025, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 04:53 PM UTC
Resolved
Sep 18, 2025, 09:31 PM UTC
Duration
4h 37m
Detected by Pingoru
Sep 18, 2025, 04:53 PM UTC

Update timeline

  1. investigating Sep 18, 2025, 04:53 PM UTC

    The new ssh key accesses granted from the Portal to access the source code (PIM, connectors) on distribution.akeneo.com are not applied. The issue is under investigation. We advise all customers to use the ssh keys added before the 28th august in order to fetch the content of the repositories.

  2. resolved Sep 18, 2025, 09:31 PM UTC

    The problem has been identified and now solved. It was caused by invalid data preventing the access update.