Akeneo incident

[Supplier Data Manager] - Service Temporarily Unavailable

Critical Resolved View vendor source →

Akeneo experienced a critical incident on September 19, 2025 affecting Supplier Data Manager, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 09:06 PM UTC
Resolved
Sep 19, 2025, 09:54 PM UTC
Duration
48m
Detected by Pingoru
Sep 19, 2025, 09:06 PM UTC

Affected components

Supplier Data Manager

Update timeline

  1. investigating Sep 19, 2025, 09:06 PM UTC

    We are currently experiencing service outage on SDM. Our team is working to identify the root cause and implement a solution. We will send an additional update as soon as possible.

  2. monitoring Sep 19, 2025, 09:50 PM UTC

    A fix has been implemented and we are monitoring the performance.

  3. resolved Sep 19, 2025, 09:54 PM UTC

    The incident has been resolved. SDM services are now available.