Akeneo incident

Product page not loading for customers with enabled AI Configurations

Minor Resolved View vendor source →

Akeneo experienced a minor incident on September 22, 2025 affecting UI and REST API, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 02:07 PM UTC
Resolved
Sep 22, 2025, 05:25 PM UTC
Duration
3h 17m
Detected by Pingoru
Sep 22, 2025, 02:07 PM UTC

Affected components

UIREST API

Update timeline

  1. identified Sep 22, 2025, 02:07 PM UTC

    We've identified an issue with loading a product page in some instances. The bug has been discovered, and we are working on deploying a fix for the issue.

  2. monitoring Sep 22, 2025, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 22, 2025, 05:25 PM UTC

    This incident has been resolved.