Akeneo incident

Bulk actions in Europe-West1 region experiencing delays in execution

Notice Resolved View vendor source →

Akeneo experienced a notice incident on October 8, 2025 affecting UI, lasting 8h 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 03:33 PM UTC
Resolved
Oct 09, 2025, 12:00 AM UTC
Duration
8h 27m
Detected by Pingoru
Oct 08, 2025, 03:33 PM UTC

Affected components

UI

Update timeline

  1. investigating Oct 08, 2025, 03:33 PM UTC

    We're observing a delay between the request to launch some actions via the UI and its effective execution. Expect delay for following actions: - Manually trigger a rule execution - Execute bulk actions via the UI Our current analysis reveals that it only concerns customers in the europe-west1 region. Recommendations: Avoid triggering another bulk action execution if you don't see it start.

  2. monitoring Oct 08, 2025, 04:04 PM UTC

    The issue has been identified, and we have applied a mitigation that will decrease the delay in execution times. We are currently monitoring the impact of this mitigation. We apologize for any inconvenience.

  3. resolved Oct 09, 2025, 07:33 AM UTC

    All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!