Xero experienced a major incident on April 16, 2026 affecting Hubdoc, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Hubdoc
Update timeline
- investigating Apr 16, 2026, 09:29 AM UTC
We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.
- resolved Apr 16, 2026, 10:58 AM UTC
Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.