Xero incident

Global: Hubdoc - Errors and performance issues

Major Resolved View vendor source →
Started
Apr 16, 2026, 09:29 AM UTC
Resolved
Apr 16, 2026, 10:58 AM UTC
Duration
1h 29m
Detected by Pingoru
Apr 16, 2026, 09:29 AM UTC

Affected components

Hubdoc

Update timeline

  1. investigating Apr 16, 2026, 09:29 AM UTC

    We are aware that some customers are experiencing error messageas and performance issues when using Hubdoc. Our team is investigating this with urgency.

  2. resolved Apr 16, 2026, 10:58 AM UTC

    Our team has resolved the issue causing some customers to experience errors or performance issues when accessing Hubdoc. Our technical team identified this was caused by poor network connectivity and performed a fix to restore service. We apologise for any inconvenience caused.

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