Xero incident

AU: Tax - Some customers are experiencing an issue accessing tax returns.

Minor Resolved View vendor source →

Xero experienced a minor incident on April 14, 2026 affecting Xero Tax (AU), lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 11:20 PM UTC
Resolved
Apr 14, 2026, 11:45 PM UTC
Duration
25m
Detected by Pingoru
Apr 14, 2026, 11:20 PM UTC

Affected components

Xero Tax (AU)

Update timeline

  1. investigating Apr 14, 2026, 11:20 PM UTC

    We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.

  2. identified Apr 14, 2026, 11:24 PM UTC

    We have identified what is impacting AU customers trying to access tax returns in Practice Tools.

  3. monitoring Apr 14, 2026, 11:37 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  4. resolved Apr 14, 2026, 11:45 PM UTC

    Our team has resolved the issue impacting Australia customers trying to access tax returns in Practice Tools. We apologise for any inconvenience this has caused. A product release caused tax returns to become unavailable. We learn from every incident and put measures in place to prevent issues from happening again.