Global: Projects - Delay in Data Syncing to Projects

Update timeline

1. identified Feb 27, 2026, 01:05 AM UTC

   We are aware that some customers are experiencing errors when trying to creating a new Project and may see delays when making changes to existing Projects. We have identified what is causing this issue for our customers. This is our top priority and we will update you as soon as we can.

2. identified Feb 27, 2026, 03:15 AM UTC

   We are aware customers are experiencing errors when trying to create a new Project in Xero, and may experience delays when making changes to existing Projects. We have identified the cause of the issue and our team is working on a fix. We are working on this as a priority and will update you as soon as we can. Thanks for your patience during this time.

3. identified Feb 27, 2026, 07:51 AM UTC

   Our team has implemented a fix and customers can now create and edit Projects in Xero. We are aware that some customers may still experience delays in data updating in Projects. The team is continuing to work on a fix for this issue as a priority. Thank you for your patience during this time.

4. resolved Feb 27, 2026, 01:20 PM UTC

   Our team has resolved the issue causing some customers to receive an error when creating new Projects. There may be some delay in changes being populated as the system catches up. We apologise for any inconvenience this has caused.