Xero incident

Global: Reporting- some customers may be experiencing an issue running report

Major Resolved View vendor source →

Xero experienced a major incident on July 2, 2025 affecting Reporting, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2025, 11:37 PM UTC
Resolved
Jul 03, 2025, 12:02 AM UTC
Duration
24m
Detected by Pingoru
Jul 02, 2025, 11:37 PM UTC

Affected components

Reporting

Update timeline

  1. investigating Jul 02, 2025, 11:37 PM UTC

    We are aware some customers trying to run reports in Xero are experiencing an error page, or being directed back to the Reports screen. Our team is investigating this with urgency. Status Last Reviewed: 11:36pm UTC

  2. monitoring Jul 02, 2025, 11:45 PM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:45pm UTC

  3. resolved Jul 03, 2025, 12:02 AM UTC

    Our team has resolved the issue impacting global customers trying to run Reports in Xero. We apologise for any inconvenience this has caused. A product release caused Reporting to become unavailable and was rolled back to restore service.