Xero incident

Global: Invoice Emails - some invoice, quote and statement emails may be delayed

Minor Resolved View vendor source →

Xero experienced a minor incident on September 1, 2026 affecting Invoicing, Bills & Quotes, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:41 AM UTC
Resolved
Sep 01, 2026, 07:05 AM UTC
Duration
3h 23m
Detected by Pingoru
Sep 01, 2026, 03:41 AM UTC

Affected components

Invoicing, Bills & Quotes

Update timeline

  1. investigating Sep 01, 2026, 03:41 AM UTC

    We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent one this issue is resolved.

  2. monitoring Sep 01, 2026, 05:24 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Sep 01, 2026, 07:05 AM UTC

    Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused.