Xero incident
AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.
Xero experienced a major incident on September 7, 2026 affecting Tax Reporting - BAS, TPAR and Xero Tax (AU), lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Tax Reporting - BAS, TPARXero Tax (AU)
Update timeline
- identified Sep 07, 2026, 01:49 AM UTC
We are aware of an issue where customers cannot file tax return to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.
- monitoring Sep 07, 2026, 04:04 AM UTC
The ATO has implemented a fix and we are currently monitoring the results.
- resolved Sep 07, 2026, 04:16 AM UTC
The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.