Xero incident

UK: MTD IT - Some customers receiving errors

Resolved after 3 hours 56 minutes, affecting Tax Reporting - UK VAT & MTD, on September 7, 2026.

resolved Sep 07, 2026, 07:26 PM UTC

Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

Started
Sep 07, 2026, 03:30 PM UTC
Resolved
Sep 07, 2026, 07:26 PM UTC
Duration
3h 56m
Detected by Pingoru
Sep 07, 2026, 03:30 PM UTC

Affected components

Tax Reporting - UK VAT & MTD

Update timeline

  1. investigating Sep 07, 2026, 03:30 PM UTC

    We are aware some UK customers trying to submit filings via MTD ITSA are receiving error messages. Our team is investigating this with urgency.

  2. identified Sep 07, 2026, 03:46 PM UTC

    We have identified the cause of the issue causing some UK customers trying to submit filings via MTD ITSA are receiving error messages. Our team are working on a fix for this issue.

  3. monitoring Sep 07, 2026, 06:41 PM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  4. resolved Sep 07, 2026, 07:26 PM UTC

    Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

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