Xero incident

Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Major Resolved View vendor source →

Xero experienced a major incident on August 30, 2026 affecting Xero Tax (AU), lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2026, 11:50 PM UTC
Resolved
Aug 31, 2026, 01:37 AM UTC
Duration
1h 46m
Detected by Pingoru
Aug 30, 2026, 11:50 PM UTC

Affected components

Xero Tax (AU)

Update timeline

  1. identified Aug 30, 2026, 11:50 PM UTC

    We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.

  2. monitoring Aug 31, 2026, 01:12 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Aug 31, 2026, 01:37 AM UTC

    Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.