Xero incident

Degraded Performance: US Payroll (Powered by Gusto)

Minor Resolved View vendor source →

Xero experienced a minor incident on October 1, 2026 affecting US Payroll, powered by Gusto, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 09:36 PM UTC
Resolved
Oct 02, 2026, 12:30 AM UTC
Duration
2h 53m
Detected by Pingoru
Oct 01, 2026, 09:36 PM UTC

Affected components

US Payroll, powered by Gusto

Update timeline

  1. identified Oct 01, 2026, 09:37 PM UTC

    We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.

  2. monitoring Oct 02, 2026, 12:02 AM UTC

    Gusto has implemented a fix and we are currently monitoring the results.

  3. resolved Oct 02, 2026, 12:30 AM UTC

    Gusto has resolved the issue.