Xero incident
Global: Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central
Xero experienced a major incident on September 16, 2026 affecting Xero Central, lasting 6h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 08:49 AM UTC
We are aware some customers are unable to raise cases, contact the Xero support team or access Xero Central. We're investigating this with our third-party provider urgently.
- investigating Sep 16, 2026, 10:19 AM UTC
Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce as a priority. Please note, this does not impact your access to the Xero platform. Our teams are actively monitoring the situation. We are in direct contact with Salesforce, who are treating this as a critical incident and working to restore services as quickly as possible. We will share further updates as the situation develops.
- monitoring Sep 16, 2026, 01:56 PM UTC
Salesforce has implemented a fix and we are currently monitoring the results.
- resolved Sep 16, 2026, 03:12 PM UTC
Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central