Xero incident

Global: Xero HQ - Some customers are experiencing errors or slowness when navigating Xero HQ

Minor Resolved View vendor source →

Xero experienced a minor incident on July 22, 2026 affecting Xero Practice Manager (XPM) and Xero HQ, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 03:02 AM UTC
Resolved
Jul 22, 2026, 03:28 AM UTC
Duration
25m
Detected by Pingoru
Jul 22, 2026, 03:02 AM UTC

Affected components

Xero Practice Manager (XPM)Xero HQ

Update timeline

  1. investigating Jul 22, 2026, 03:02 AM UTC

    We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.

  2. monitoring Jul 22, 2026, 03:14 AM UTC

    Our team has implemented a fix and we are currently monitoring the results.

  3. resolved Jul 22, 2026, 03:28 AM UTC

    Our team has resolved the issue impacting some partners when navigating Xero HQ. We apologise for any inconvenience this has caused.